Royal Mail tracking for Wix orders

From shipment to store order

After a Wix order has been sent to Click & Drop and a tracked shipment is created, Royal Mail can make a tracking number available. ParcelLoop checks for that information and returns it to the matching Wix order. The timing depends on the Royal Mail service and when the shipment details become available.

Returning tracking to Wix does not itself guarantee that a customer receives an email. Check the fulfilment and notification settings for your Wix Store to decide what your customers see and when they receive a message.

A simple tracking test

1. Choose a Wix order with a tracked Royal Mail service and make sure its delivery method maps to the intended service.
2. Check that the order reaches Click & Drop, then complete the normal postage or label steps there.
3. When a tracking number is available, check the ParcelLoop dashboard and the original Wix order for the returned number.
4. Check your Wix customer notification settings with a test order before relying on automatic messages.

If tracking has not appeared, first confirm that the shipment has a tracking number in Click & Drop and that it is the same order. Then check ParcelLoop's status or contact support with the order number. Never send an API key in a support request.

Why this matters

For a small shop, copying numbers into Wix after printing labels is another task at the end of a busy packing session. Returning tracking to the correct order keeps the store record useful to you and helps customers follow their parcel through the Wix notifications you configure.